Welcome to the Decorated Fiesta Store FAQ page! We’re here to help you with any questions about our vibrant products, delivery, payments, and more. Our goal is to make your shopping experience as joyful and colorful as our collections. Below, you’ll find answers to common queries based on our festive offerings and customer needs.
Product Questions
What types of products do you offer?
We specialize in festive and celebratory items, including dinnerware, bakeware, canisters, and themed collections like Christmas Tree, Coastal, and Bridal. Our products, such as Fiesta® Lights and Decorated Fiesta, are designed to add a splash of color and joy to your home and celebrations.
Are your products durable and high-quality?
Absolutely! Our items, like the Fiesta® dinnerware and Harvest Trailer sets, are crafted from high-quality materials to ensure they withstand everyday use and special occasions. They’re perfect for adding longevity and vibrancy to your table settings.
Do you offer seasonal or limited-edition items?
Yes, we have seasonal collections such as Christmas, Halloween, and Easter Egg, as well as limited editions like Blue Christmas Tree and Fall Fantasy Brights. Check our menu regularly for new arrivals!
Delivery and Shipping
What are your shipping options?
We offer two main methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after dispatch). Note that we ship globally but exclude some remote areas and parts of Asia.
How long does order processing take?
Orders are processed within 1-2 business days. After that, you’ll receive a tracking number to monitor your delivery. Times may vary slightly based on location and carrier schedules.
Do you ship to my country?
We ship worldwide, except for certain remote regions and parts of Asia due to logistical constraints. If you’re unsure, contact us at [email protected] for confirmation.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your financial information is never stored on our servers.
Returns and Support
What is your return policy?
We accept returns within 15 days of receipt. If you’re not satisfied, contact us for a hassle-free return process. Visit our Returns Policy page for detailed instructions.
How do I contact customer support?
Reach out via email at [email protected] for assistance with orders, returns, or any other inquiries. We’re here to help!
Account and Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placement?
Orders are processed quickly, so contact us immediately at [email protected] if you need changes. We’ll do our best to assist before shipment.
Still have questions? Email us at [email protected] or visit our store at 8404 West Myrtle Avenue, Glendale, US 85305. We’re dedicated to bringing color and joy to your doorstep!