Hello and welcome to the Decorated Fiesta Store! We’re so glad you’re here to add a splash of color and celebration to your home. We want your shopping experience to be as joyful and vibrant as our collections, from the classic Decorated Fiesta to the sparkling Fiesta® Lights. Below you’ll find all the details on how we get your treasures to you and our policy if something isn’t quite the perfect fit for your festive table.

Shipping Information

We carefully hand-pack your items with the same care we’d use ourselves, ensuring they arrive at your doorstep ready to celebrate.

  • Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.
  • Shipping Methods & Times:
    • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: The above delivery times are estimates and may vary slightly. We ship globally but are unable to deliver to parts of Asia and a few other remote regions.

Our Returns & Exchanges Policy

We stand behind the quality and craftsmanship of every item we curate. However, we understand that sometimes an item might not be the perfect match. That’s why we offer a straightforward, hassle-free returns process for your peace of mind.

Policy At a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • How to Start: You must contact us first for a Return Authorization (RA) number.

Important Note on Non-Returnable Items

For the health and safety of all our customers, we cannot accept returns on the following categories of items:

  • Bakeware (for food safety reasons).
  • Any used Bridal or Halloween merchandise.
  • All final clearance items.

All sales on these items are final.

The Step-by-Step Return Process

  1. Contact Us Within 15 Days
    Email our friendly support team at [email protected]. Include your order number and the reason for your return or exchange.
  2. Receive Your RA Number & Instructions
    We will email you a Return Authorization (RA) number and the shipping address for your return. Returns shipped without an RA number cannot be processed.
  3. Pack and Ship Your Return
    Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or a note with your RA and order number. Ship it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.
  4. We Process Your Request
    Once we receive and inspect your return (processing takes 3-5 business days), we will notify you via email.
    • For a refund: We will initiate it to your original payment method.
    • For an exchange: We will ship your new item once the return is approved.

Refund Information

Your refund will be processed to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal). Please allow:

  • Credit/Debit Cards: 5-10 business days after we process the refund.
  • PayPal: 3-5 business days after we process the refund.

Please note: The original shipping fee is non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

Need More Help?

We’re here for you! If you have any questions, don’t hesitate to contact our customer care team at [email protected].

Thank you for letting us be a part of your celebrations. We look forward to helping you find the perfect piece for your home!

Warmly,
The Team at Decorated Fiesta Store